Terms & conditions

Arrival & departure times
On your day of arrival your accommodation is available from 4.00pm. An earlier
check in can be arranged for an additional charge. We are happy to welcome you
at the park earlier where you can take advantage of the park facilities until your
accommodation is ready for you. In order for us to prepare for our next guests
we do ask that you vacate your accommodation by 10.00am on your day of
departure. A refundable key deposit of £20 is requested upon arrival. Your key
should be returned to reception to allow us to prepare for incoming guests.

Late arrivals
If you expect to arrive after 6.00pm on the first day of your stay, please let the
Park know so we can make arrangements for you to collect your keys. Unless the
Central Reservations Department is previously notified, you must claim your
accommodation by 8.00am on the day after your holiday was due to start,
otherwise your booking will be treated as cancelled.

We are here to help
If you feel that you have any comments or complaints whilst on holiday, you
should contact the park's reception during your stay so that we can try to
resolve any problems as soon as possible. If, at the end of your holiday, you feel
that we have not dealt with your complaint satisfactorily, please write to the
General Manager at the Park at your earliest convenience or within 28 days of
the end of your holiday.

Use of your holiday home
Only those people listed on the booking can occupy your accommodation & use
the facilities of the park. If this legal requirement is not met, your booking will be
terminated & you will be asked to leave, with no refund made.

Cots & highchairs
Cots are available for an extra charge. Please remember to bring your own cot
linen. Highchairs are also available for an extra charge.

Children
We provide a range of indoor & outdoor facilities for children. Please note that
children remain the responsibility of their parents or guardians at all times.

Single Sex Groups
We are sorry that we cannot accept group bookings (3 or more) from single sex
groups. We reserve the right to apply discretion in certain circumstances.

Dogs & other pets
Most dogs are welcome in selected accommodation, at an additional charge (up
to a maximum of two small dogs per booking). Assistance dogs for disabled
guests are exempt from this charge. You must bring your pet basket with you as
dogs are allowed on the park with the clear understanding that in no
circumstances may they lie on the bedding or the chairs. Dogs must not be left
unattended in lodges or elsewhere at any time. We reserve the right to decline
certain breeds of dog. Other pets may be permitted at the discretion of the Park
Manager. Where dogs are permitted, they must always wear a collar & identity
tag & be kept on a lead under control of a responsible adult at all times. Dogs &
other pets are not allowed entry to park facilities, restaurants & swimming pool
areas. We reserve the right to require the owner of any dog or other pet to
remove it from the park if we consider it a nuisance or to be interfering with the
general comfort of guests.

Electrical equipment/appliances
Only the electrical equipment & appliances supplied by the company within the
accommodation are to be used. For your safety & the safety of others & to
prevent a potential fire risk the use of electrical equipment & other appliances
including HiFi’s, DVD players or any other electrical equipment & other
appliances requiring a mains voltage is not permitted.

Damage to property
If you are charged for any loss or damage to the lodge, you authorise Pure
Leisure Group to use your debit/credit card details, of which you have disclosed
to obtain payment, up to a maximum of £1,000.

Unreasonable behaviour
For the convenience of our guests, we reserve the right to terminate a holiday
without compensation where the unreasonable behaviour of the persons named
on the booking or their guests may impair the enjoyment, comfort or health of
other guests. Certain Lodges are not owned by us but are managed & let by us
to holidaymakers on behalf of the owners who may not be registered for VAT.
Where this is the case, the holiday price is not subject to VAT but includes an
additional handling fee of 17.5% (inc. of VAT) so the final price for similar
accommodation is identical.

Availability of facilities
In some circumstances accommodation, or a facility may be temporarily
withdrawn due to maintenance, renovation, adverse weather conditions or any
other factor outside our control. We reserve the right to make such alterations in
the above circumstances without prior notice, & are unable to pay compensation
for any inconvenience caused. Certain facilities are subject to an additional cost.
Please note off peak facilities may be reduced or restricted.

Leisure Passes
All holidaymakers names are registered at the Leisure Club on the Park, passes
are available to purchase beforehand via the central reservations team. Your
Leisure Pass entitles you to use the swimming pool, steam room and
gymnasium.

Brochure activity
The Company shall use its best endeavours to ensure the availability of all
amenities advertised in the brochure or elsewhere. All information, pictures and
descriptions published have been compiled from up-to-date and accurate
information available at the time of going to press. It is published in good faith.

Special offers
Special offers can only be honoured if mentioned at the time of booking.

Cancellation protection plan
For cancellation cover to be valid an appropriate fee of £16 per lodge per week or part week must be paid at the time of initial booking. The available funds of the scheme will absolve you from any outstanding liability and ensure the return of all monies paid (excluding the cancellation protection fee) if you have to cancel in advance due to illness, accident, death or maternity of any member of your party, or jury service or unemployment by redundancy, of the person who made the booking. In the event of a cancellation please advise in writing as soon as possible. Satisfactory evidence of the genuineness of the claim is, of course, required (see conditions 4). Moving holiday dates or refunds will not be considered unless cancellation protection has been paid. The company reserves the right to charge up to £10 for each amendment to your booking.

Conditions of booking
The following terms & conditions (the 'booking conditions') will apply to your booking. A contract between you and Pure Leisure Group will come into existence either (i) when we accept your booking & deposit payment by issuing written confirmation of your booking or (ii) if you have made your booking by telephone when we tell you on the telephone that your booking is confirmed. The contract binds you and all members of your party to accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Deposits
Your agreed deposit is payable at the time of booking. Bookings made less than four weeks before your arrival date must be accompanied by the full amount of the holiday charge. Where the booking is made less than 14 days before the beginning of your holiday, full payment must be made by credit or debit card at the time of the booking.

Balance of payment
A statement showing the balance outstanding will be sent to you on receipt of your deposit. The balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. Please keep your final confirmation safe as you must present this on arrival at your Holiday Park. If the balance is not received by the due date then your holiday will be treated as a cancellation. For security reasons please do not send cash by post. Payments can be made by cheque or postal order, made payable to Pure Leisure Group & sent to the address at the top of your letter. Alternatively, MasterCard, Visa, Debit/Credit cards may be used at the time of the booking.

Changes to your booking
After you have paid your deposit you may wish to change some elements of your holiday, e.g. type of accommodation. We will try to meet your request, however, a charge of £10 per alteration to the holiday will be payable. Any changes must be at least 4 weeks before the holiday date, & be confirmed to us in writing/by telephone by the same person who made the booking.

Limitation of liability
We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless there was wilful default by us, our employees or agents, or death or personal injury was caused by the negligence of Pure Leisure Group, our employees or agents.

Booking conditions
The person making the booking agrees to accept the park rules and booking conditions on behalf of all members of the party

1. Bookings are accepted only for the party named and are not transferable.
2. Bookings are only accepted from family groups and couples.
3. The cost of the lodge less the deposit paid is due for payment 28 days before commencement of the holiday. If the balance is not paid by the due date we reserve the right to reallocate the accommodation.
4. In the event of cancellation by the Client, the Client remains liable for full payment. We regret that we are unable to alter the dates of the bookings. Clients are therefore advised to take out Cancellation protection at the time of the booking.
5. In the event of curtailment, refunds cannot be made for any unused nights.
6. Clients hiring a lodge are responsible for cleanliness of the lodge interior and all breakages.
7. Pure Leisure Group is absolved from all liability for accidents to customers and their guests from any responsibility for loss or damage to personal property.
8. Pure Leisure Group reserve the right to cancel or terminate a holiday booked where the guest has failed to disclose all material facts as required at the time of the booking. We may also require any person not observing the Park Rules or creating a nuisance to leave the park. In these circumstances Pure Leisure Group shall not be under any liability to the persons involved and shall be discharged from further performance of its obligation. Any refunds given will be at our discretion.
9. While Pure Leisure Group will normally use their best endeavours to satisfy clients’ requirements we do, at our discretion, reserve the right at any time to withdraw any advertised services and to cancel any bookings made for clients or make alteration to their arrangements in which event no liability in respect of such cancellations or changes shall fall upon Pure Leisure Group save only that we shall refund clients the monies paid by them in respect of bookings so cancelled and will normally use our best endeavours to offer the client an alternative.
10. We reserve the right to withdraw or otherwise amend any special offers or discounts at our discretion.

Data protection policy statement
Pure Leisure Group will hold information provided by you to us in connection with your booking(s). It will be used in connection with your booking & for marketing purposes. Pure Leisure Group & its affiliated companies may use the information to provide you with details of their full range of services & products. If you are on our mailing list & do not wish to receive any future news from Pure Leisure Group, then please write to: Data Protection Administration, Pure Leisure Group, South Lakeland House, Main A6, Yealand Redmayne, Carnforth, Lancashire, LA5 9RN.